Virtual Medical Assistant Division

More time for
patients, less time
on paperwork

Our trained virtual medical assistants integrate directly into your clinic's workflow — handling scheduling, EHR entry, prior authorizations, and patient communications so your providers can focus entirely on care.

Schedule a Free Consultation Our Services
HIPAA-Compliant Workflows EHR-Agnostic Trained Clinical Staff No Long-Term Contracts

EHR Systems We Work With

Our VAs are trained across all major platforms — no learning curve for your practice.

Epic
MyChart, clinical documentation
Athenahealth
athenaClinicals, billing
DrChrono
Scheduling, charting, e-prescribe
Kareo / Tebra
Practice management, billing
eClinicalWorks
Population health, EHR, portal
Other Systems
We train to your platform
What We Do

Clinical admin handled
professionally and remotely

Our virtual medical assistants become an extension of your care team — handling the administrative workload that takes providers away from patients.

📅

Scheduling & Appointment Management

End-to-end appointment management that reduces no-shows and keeps your calendar full.

  • New patient intake & scheduling
  • Appointment reminders via phone, text, or portal
  • Cancellation management & waitlist coordination
  • Multi-provider, multi-location scheduling
📋

EHR Data Entry & Chart Management

Accurate, real-time documentation in your EHR system — keeping records clean and providers out of the weeds.

  • Structured data entry & chart updates
  • Referral tracking & care coordination notes
  • Lab result filing & provider notifications
  • Scanned document indexing & filing
🔄

Prior Authorizations & Insurance Verification

We manage the full prior auth lifecycle — from submission to follow-up — reducing delays and preventing claim denials.

  • Prior authorization submission & tracking
  • Insurance eligibility verification
  • Benefits clarification & coverage review
  • Denial management & appeal support
💬

Patient Communications

Compassionate, professional patient-facing communications that improve satisfaction and care coordination.

  • Inbound & outbound patient phone calls
  • Patient portal message management
  • Post-visit follow-up & care gap outreach
  • Prescription refill request coordination
How It Works

Up and running
in days, not months

We handle onboarding, training, and integration — your VA is ready to work within your existing workflows quickly and with minimal disruption.

01

Discovery Call

We learn your practice's workflow, EHR system, volume, and pain points — no cookie-cutter solutions.

02

VA Matching & Training

We match you with a trained VA and customize their onboarding to your systems, terminology, and protocols.

03

Seamless Integration

Your VA joins your workflow — accessible via your preferred communication tools and accountable to your team.

04

Ongoing Support

Regular check-ins, performance monitoring, and the ability to scale hours up or down as your practice needs change.

Why Ikigai Medical VA

Clinical knowledge,
compliance built-in

Our virtual medical assistants aren't generic VAs — they're trained in clinical terminology, HIPAA compliance, and the specific workflows of outpatient practices.

🏥
Healthcare-Literate Staff

Our VAs understand clinical workflows, medical terminology, and the sensitivity required in patient-facing roles.

🔒
HIPAA-Compliant by Default

Every VA operates under BAA agreements, secure access protocols, and data handling standards that meet HIPAA requirements.

📈
Scalable with Your Practice

Start with a few hours per week and scale up as your volume grows — no long-term contracts or rigid commitments.

AI-Augmented Efficiency

Our VAs use AI tools to work faster and more accurately — handling higher volume without sacrificing quality.

🔒

HIPAA-Ready

BAA agreements, secure access, encrypted communications, and audit-ready documentation for every engagement.

🖥️

EHR-Agnostic

Trained across Epic, Athenahealth, DrChrono, eCW, and more — we adapt to your system, not the other way around.

📉

40% Admin Reduction

Practices report an average 40% reduction in administrative time after adding a virtual medical assistant.

🤝

Flexible Engagement

Part-time, full-time, or overflow coverage — we right-size support to your actual patient volume and budget.

Give your providers more time for patients

Start with a 30-minute discovery call — we'll map your workflow and find the right fit.